At Sikindar Fish House, customer satisfaction is our top priority. We strive to provide the highest quality seafood products and ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, our refund policy outlines the conditions under which refunds and returns are accepted. Eligibility for Refunds

1. Damaged or Defective Products:
   • If you receive a product that is damaged or defective, please contact us within 24 hours of delivery. We will arrange for a replacement or a full refund.
   • Please provide photographic evidence of the damaged or defective product when contacting us.
2. Incorrect Orders:
   • If you receive an incorrect product or your order is incomplete, please notify us within 24 hours of delivery. We will correct the mistake by sending the correct product or issuing a refund.
3. Freshness Guarantee:
   • We guarantee the freshness of our seafood. If you believe the product is not fresh upon arrival, contact us immediately. We may request photographic evidence and additional details to process your refund or replacement.

Conditions for Refunds

• Refund requests must be made within 24 hours of receiving the order.
• The product must be unused and in its original packaging.
• Refunds are only issued for the product cost; delivery charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Process for Refunds

1. Contact Customer Service:
   • To initiate a refund, contact our customer service team at Email Address or Phone Number with your order number and details of the issue.
2. Approval and Return Instructions:
   • Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, we will provide instructions for returning the product (if applicable).
3. Refund Issuance:
   • Refunds will be processed within 24 hours of receiving the returned product (if applicable).
   • The refund will be issued to the original method of payment.

Changes to the Refund Policy We reserve the right to amend this refund policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.